Shift Leader/Supervisor - Dunkin' Donuts - Franchisee of Dunkin? Donuts (Elmira, NY)

Shift Leader Principal Responsibilities and Key Activities: Operations Excellence for Guest Satisfaction: Holds the guest as their highest priority and role models exceptional guest service Acknowledges all guests with a friendly smile and is highly responsive to needs and special requests Empowers the team to satisfy guests and resolve problems Communicates clearly with each guest in a friendly and courteous way Ensures all orders are completed and packaged accurately and within Dunkin? Donuts speed of service standards Monitors and adjusts the products in the back case according to Dunkin? Donuts merchandising and product appearance standards Consistently serves quality food and beverages to each guest Educates on the Guest Satisfaction Survey program and ensures receipt are issued with each order Ensures service with speed are met throughout each shift at Drive Thru and Front Counter Executes team service through effective deployment and communication Ensures the restaurant meets food safety, sanitation and cleanliness standards during shift Assists with equipment maintenance and calibration Performs travel paths interacting with guests and taking appropriate action as needed Utilizes Red Book or similar tool to track required documentation Guards the safety and security of the crew members and guests by proactively identifying and addressing opportunities Team Environment: Supports a respectful team environment Embraces learning and faces new challenges with enthusiasm Supports the training of new crew members as requested by the Restaurant Manager Recognizes crew members for their efforts and contributions during the shift Provides consistent coaching that drives performance of the team to achieve goals Seeks feedback from others and responds positively to coaching Profitability: Drives sales through execution of product promotions including sampling and ensuring crew can properly describe and prepare all promotional products Provides feedback, information and suggestions to Restaurant Manager Communicates s

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